Return & Exchange Policy
Accepted Return
(1)Return accepted if item is defective, damaged upon received or missing items, wrong items or incorrect & non-compatible packages sent.
(2)Within 30 days after you receive it, unsatisfactory, unopened and unused items are accepted for returns.
(3)Return is not accepted when damage is caused by unauthorized maintaining, misusing, collision, negligence, abuse etc.
Return Confirmation
(1)Send us an email to chat with one of our live chat representatives to request a return shipping label.
Email:sales@jolungstore.com
(2)When returning your package, please make sure the item is in good condition with all accessories inside. (except for items defective, damaged or missing upon received ).
Return defective or damaged item received
If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the photos or a video of the defective or damaged item within 7 days. In this case, after our checking, we can give a full refund.
Return incorrect & non-compatible item received
If the item you have received differs completely from the one you ordered or you got a non-compatible item with your device (the original description of the item on our site is wrong) , please do not hesitate to contact us and to provide us with the following proofs in 7 days:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Return unsatisfactory products
If you are not satisfied with the purchased product, you can return it within 30 days from signing for receipt.
Please ensure that the product is returned unopened and unused together with its original packaging and accessories in the same state as when you received it.you will bear the freight.
30 Days Unconditional Refund Guarantee for Unopened & Unused Items
If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund.Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.you will bear the freight.
Exchange requirements
Support replacement within 30 days, you need to ensure that the product is brand new, unopened, and used, and the freight will be borne by you.
Note
(1)The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.
(2)Once we receive the returned package, your refund will be processed within 5-7 business days.